Trustindex verifies that the original source of the review is Google. We started a project with R&S flooring back in June redoing the entire flooring in our house in Dickson, TN. Today, September 19 we are suppose to complete the project after many issues throughout the project all which R&S flooring are at fault and are absolutely unreasonable on the nightmare they have caused our family, and as it has consistently been proven through the last few months the project will still remain unfinished. The crew we had laying the flooring poured concrete to make the living room area even to lay the flooring but only poured the concrete in small areas which caused major dips and soft spots once the flooring was down, although in our contract we agreed and REQUESTED if subflooring needed to be replaced we would be at cost of replacing the subflooring- they never communicated this was the best route to take and instead we went through having to buy more material as the main flooring person was very disappointed our room was completed the way it was- they ripped the flooring up and poured more concrete and laid a second round of flooring. They destroyed our baseboard which on our final walk through it was agreed this was excessive and unnecessary causing us more work needing to be completed. They did agree to ‘touch the baseboards up’ but other materials they used were not our vision and when the baseboards were to be painted we were told they would paint the other materials to match. Today, on the final day at no fault of the painter we were told he would not be doing anything but baseboard touch up. Alexis is very unprofessional and unreasonable she was very quick to blame the multiple mistakes on default flooring and communicated the baseboard damage was necessary for the project- also, communicating they fired our project manager who in our opinion had our best interest (how is that for family owned and operated?). She did offer the painter could return yet another day to do WHAT WAS PROMISED that she states wasn’t communicated but our family has had enough- we have been more then accommodating and we truly have experienced a nightmare. I will also add they left our stairs undone for a long time stating they didn’t have enough material when they did the measurements for the material and additional material was purchased before the project began- even though to this date the project isn’t completed they charged us for the project months ago. We were willing to let it go since accommodations were communicated but once more things didn’t get addressed we did raise awareness it is dishonest to be charged for a completed project when it was far from completion. I would just advise anyone to think twice before using this ‘family owned company.’ I also can provide anyone the communication we have had with Alexis because she truly is far from understanding and I know she wouldn’t appreciate the havoc and unprofessional work we were given but she is very comfortable will standing by the work that has been done.
***I notice the reply and want to note a refund was never requested. We wanted to share our experience to help others who might find themselves trapped as this project was a true mistake. I took off an entire week from my job to allow this project to be completed. You did not stick to the timeline because of novice workers on your end who chose to not do the project correct the first time. We were more the accommodating of all the extra stress you added on our family. We are more than happy to pay but the overall project was a big mistake and our review is very honest and sincere.
***Wanting to once again alert anyone using this company we found yet another unfinished part of the project from this company. Additional picture added of our unfinished stairs.
